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Industry
Published
5 min read

Joining the dots: What does sustainability mean for retailers? 

What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people.

Published
3 min read

How far should AI lead your customer service journey? 

In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an

Published
5 min read

The rise of digital banking: where do we go from here? 

Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with

Published
7 min read

How the healthcare sector is innovating 

Whenever we set up at a large conference – as we did at Giant Health in London last month – we’re almost always buoyed by the reaction we receive. When it comes to mixed reality seeing is certainly believing. So, it’s heartening to hear a steady chorus of “wows” and “blimeys” as we place HoloLens

Published
6 min read

How AI and collaboration are shaping a smarter future for anti-money laundering 

Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators. However, increasing attention is being paid to cyber risks and

Published
6 min read

Communities, sustainability, metaverse and the future of retail 

It’s a fascinating time for retail in the UK. Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and whispers from the metaverse speak of brands positioning themselves in ways that would’ve seemed like science fiction less than a decade ago. The

Published
7 min read

How to drive innovation and agility in financial services 

I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the

Published
7 min read

Powering the healthcare sector with data, technology and intelligence 

Imagine a scenario where you’ve got a horse and cart, and you need to get from point A to point B. Using them will take you there, but if somebody offered you a jet, you wouldn’t think twice about switching to the better form of transport. You’d get there much faster and in more comfort.