Tag: Automation
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AI starter pack: 5 ways to implement AI into your business
Empower your business to achieve more with AI. Glen Robinson, National Technology Officer at Microsoft UK, outlines practical applications and implementation tips to get you started.
Digital public services: How to drive transformation with change agents
Digital public services are an imperative. Learn how ‘change agents’ can help the public sector to digitally transform with the Microsoft Change Agent training programme in June 2023.
How to create an effective test plan
Software is complex. Writing software is even more complex. But there are ways to make it easier on ourselves.
How low/no code solutions can accelerate innovation and digitisation
As a society, we use apps to manage, connect and augment our day-to-day lives. So, it’s understandable that when we go to work, we expect to have the same. Apps can help organisations modernise processes, create new innovations and uncover opportunities.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
The developer-customer connection: Why dev-centred cultures are customer-centric cultures
Customers in today’s world expect a seamless interaction with a business. Because of this, your organisation’s essential business processes and interactions with customers, partners and employees increasingly depends on tailored innovative digital solutions. The teams who develop and manage these solutions – developers – are at the heart of the organisation.
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.
How no/low code apps power patient engagement and operational efficiency
If a person has a stroke, the ambulance crew that sees them will typically have just a few minutes to take their history, examine them and take their vital signs before deciding what to do next. Timely and accurate patient data is not just useful in these cases – it’s a key decisive factor.
Make app building easier: The benefits of low-code and no-code
Until recently, creating apps rested solely in the hands of professional developers. However, the surge in digital demand across every industry, and rise of low-code development platforms has set the stage for those outside of IT to solve business challenges themselves by making app building easy with drag-and-drop simplicity.
How far should AI lead your customer service journey?
In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be.