Chatbots Archives - Microsoft Industry Blogs

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Financial services

Published 25/07/2022

7 min read

How data and AI will transform contact centres for financial services

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.

Microsoft Blogger Series thumbnail reading supporting educators and students

Education

Published 04/01/2021

4 min read

How to develop a chatbot to support your educators and students

The ever-growing potential of chatbots in education is now being explored and evaluated across the sector. Given the accessibility of Power Apps, Power Virtual Agents and App Studio, it is no longer necessary to learn how to code to get started with creating your first chatbot in Microsoft Teams.

3 ways the banking sector can innovate in the new normal featured image

Financial services

Published 15/09/2020

4 min read

3 ways the banking sector can innovate in the new normal

Discover the technologies that can help the financial sector innovate in the new normal, with reskilling and driving employee empowerment.

Tag: Chatbots

How data and AI will transform contact centres for financial services

How to develop a chatbot to support your educators and students

3 ways the banking sector can innovate in the new normal

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