Microsoft Dynamics 365 | AI Updates

Published December 18, 2023

2 min read

Experience the power of Copilot in Dynamics 365 Field Service in the mobile application

Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office.

Microsoft Dynamics 365 Blog

Published November 28, 2023

4 min read

Copilot in Dynamics 365 Field Service helps take field support to the next level

One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers.

Microsoft Dynamics 365 Blog

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Published November 22, 2023

4 min read

Deliver higher-impact experiences with better data quality and configuration with Copilot

In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies. They need to access, analyze, and act on this data to power personalized experiences that drive return on marketing investments.

Microsoft Dynamics 365 Blog

Published November 16, 2023

6 min read

Microsoft Copilot brings generative help and guidance into Dynamics 365 Supply Chain Management

Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significant step in enhancing user experience. It bridges the gap between complexity and ease of use, enabling users to unlock the full potential of our product.

Microsoft Dynamics 365 Blog

Published November 16, 2023

2 min read

Introducing Project “Sophia”, a new generation AI-first business application

Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio.

Microsoft Dynamics 365 Blog

Published November 15, 2023

7 min read

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization

Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.

Microsoft Dynamics 365 Blog

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Published November 8, 2023

3 min read

Microsoft is a Leader in The Forrester Wave™: Sales Force Automation, Q3 2023

Selling is all about relationships. We hear a lot these days about the disconnect that our increasingly digital world can create. But at Microsoft, we believe that digital tools, especially those powered by generative AI and real-time insights, can help strengthen sellers’ relationships with their customers.

Microsoft Dynamics 365 Blog

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Published November 7, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.

Microsoft Dynamics 365 Blog

Published November 2, 2023

3 min read

New sales capabilities in 2023 release wave 2—Helping sellers work smarter

AI is revolutionizing the way sellers operate, enabling them to work smarter, not harder and achieve fantastic results. With AI-powered tools, sellers can access real-time insights, streamline their workflow, and make data-driven decisions, all while minimizing manual effort.

Microsoft Dynamics 365 Blog

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Published October 31, 2023

6 min read

Microsoft announces new Copilot and demand planning capabilities for Dynamics 365 Supply Chain Management

Supply chain complexities continue to fundamentally change the way business is done. Improving productivity and resiliency, and fostering innovation amidst rising cost and labor pressures remain key priorities for supply chain leaders.

Microsoft Dynamics 365 Blog

A woman standing in front of a computer completing a purchase.

Published October 30, 2023

5 min read

AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2

As we continue to push the boundaries of what’s possible with AI, we’re delighted to give you a sneak preview of the new features releasing as part of 2023 release wave 2.

Microsoft Dynamics 365 Blog

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Published October 26, 2023

5 min read

Release wave 2: Transforming customer experiences with generative AI and Microsoft Dynamics 365

In business applications, we’re using generative AI to break down silos and bridge gaps between data, insights, and people so sellers, marketers, and customer experience (CX) professionals can deliver exceptional experiences across the entire customer journey, seamlessly.

Microsoft Dynamics 365 Blog