Microsoft Dynamics 365 | AI Updates

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Published October 25, 2023

5 min read

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.

Microsoft Dynamics 365 Blog

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Published October 24, 2023

5 min read

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.

Microsoft Dynamics 365 Blog

Published October 23, 2023

8 min read

Innovating with responsibility: How customers and partners are bridging data, AI and trust with the Microsoft Cloud

For the past decade, we have been on a journey with our customers to help them achieve digital transformation, which is business transformation empowered by cloud technology. With increasing excitement around generative AI, organizational leaders are eager to prioritize adoption.

Official Microsoft Blog

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Published October 23, 2023

4 min read

Modernize customer support with Copilot in Dynamics 365 Customer Service

The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.

Microsoft Dynamics 365 Blog

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HoloLens

Published October 23, 2023

7 min read

Innovating with responsibility: How customers and partners are bridging data, AI and trust with the Microsoft Cloud

For the past decade, we have been on a journey with our customers to help them achieve digital transformation, which is business transformation empowered by cloud technology.

Official Microsoft Blog

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Published October 9, 2023

4 min read

Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.

Microsoft Dynamics 365 Blog

Published October 4, 2023

2 min read

Discover new AI for Microsoft Dynamics 365 at our tenth Business Applications Launch Event

AI is ready for work—the question is: What will your business do with it? Join us at the Microsoft Business Applications Launch Event on October 25 and explore how to create an AI-powered business that helps people and teams be more productive, solve problems faster than ever, and focus more energy on building revenue.

Microsoft Dynamics 365 Blog

Published September 12, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.

Microsoft Dynamics 365 Blog

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Published September 7, 2023

7 min read

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.

Microsoft Dynamics 365 Blog

Published September 5, 2023

5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. Dynamics 365 AI Learn about the latest AI breakthroughs with Microsoft Sales Copilot.

Microsoft Dynamics 365 Blog

Field engineer viewing data on a laptop after inspecting turbines on a wind farm.

Published August 17, 2023

4 min read

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field.

Microsoft Dynamics 365 Blog

Published August 9, 2023

5 min read

Microsoft solutions boost Fortune 500 frontline productivity with next-generation AI

Frontline workers represent the face of organizations and make up the lion’s share of the workforce. Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers.

Official Microsoft Blog