Product: Microsoft Dynamics 365

A screenshot of two windows depicting Copilot in Dynamics 365 Field Service
Published 
7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI 

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
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Published 
6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers    

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Enterprise office worker in focused work with a neutral facial expression.
Published 
4 min read

AIM for the future with Microsoft: Future-proof your business in the cloud 

Microsoft recently introduced Dynamics 365 Copilot, the world’s first AI copilot integrated into customer relationship management (CRM) and enterprise resource planning (ERP) applications in the cloud, that is designed to augment workflows, uncover insights, identify the next best actions, and reduce time spent on administrative tasks.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
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Published 
6 min read

Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program 

Copilot assists employees wherever they are working, surfacing valuable business data and delivering business insights so they can focus on the most meaningful parts of their jobs. And with this momentum in AI, there has never been a better time for our customers to move to the cloud.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Colorful graphic design
Published 
7 min read

The power of AI in Viva Sales: Insights from Lori Lamkin and Nathalie D’Hers 

Join Lori Lamkin and Nathalie D’Hers as they take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft Viva Sales. In this exclusive Q&A session, they will share insights, experiences, and the remarkable story of Microsoft’s journey in unlocking the full potential of Viva Sales.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog