Audience type: Field service
Field service
Optimize your field operations with Microsoft Dynamics 365. Leverage advanced AI capabilities for fast, flexible, and cost-effective service delivery.
Microsoft Business Applications at //Build
Adaptability. It is the key to the success of any business. How a business adapts to the needs of its customers, market demands, its environment, as well as any cultural shifts.Building a servitization mindset to transform your field service organization
Servitization is likely a familiar term to many field service organizations as leading companies around the world, from aerospace to oil and gas exploration, move from a traditional product-centric delivery model to a more service-centric one. In a global, commoditized economy, successful companies understand the need to differentiate themselves through service delivery.A day in the life: The AI enabled field service organization
Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem. Modern field service organizations need new ways to make sense of available information to enable their people and take early action to address customer needs.