Jeff Comstock articles

Jeff Comstock

Corporate Vice President, Dynamics 365

Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Service at Microsoft. He leads the global product teams delivering Microsoft’s all-in-one digital contact center, which includes core applications, engagement channels, and unified routing—all infused with AI. Utilizing his more than two decades of Microsoft product development leadership experience, Jeff consistently sets the pace for the next generation of customer service products.

Adult male inside using Microsoft Modern USB Headset

Business Decision Makers

Published November 2, 2021

4 min read

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution.

Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.

Published April 8, 2021

9 min read

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service.

Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

Published October 6, 2020

6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.

Female small business executive using HP Elite device running Microsoft Teams conference call. Different screens are available: one featuring 1 person on screen, another with 9 people on screen. Keywords: Microsoft Teams, Bluetooth, coffee.

Business Decision Makers

Published September 23, 2020

3 min read

New voice channel streamlines omnichannel customer experiences

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today.

Male worker wearing utility suit using tablet. Industrial vats visible in background.

Published April 28, 2020

4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers.

Business Decision Makers

Published April 9, 2020

5 min read

New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers.

Customer service agents sitting with headsets at laptops smiling.

Business Decision Makers

Published March 3, 2020

4 min read

Dynamics 365 Customer Service general availability roundup

By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. Our vision is clear: to help you earn customers for life.

Customer service representative using Dynamics 365 Customer Service.

Business Decision Makers

Published November 1, 2019

3 min read

New digital messaging offer enhances omnichannel features in Customer Service

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels.