Microsoft Dynamics 365 Team articles
New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education.
Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year.
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these ever-changing expectations. In response, many businesses are transforming how they understand and value the customer over every channel across the entire customer life cycle.
Strategic investments in core HR drive operational excellence
Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive. To help our customers achieve this mission, we’re investing heavily in our core HR capabilities.
Release wave 2 launches with over 400 updates, new apps, and industry solutions
2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform.
Boost your ecommerce revenue with Dynamics 365 Fraud Protection
With the booming growth of online technologies and marketplaces comes the burgeoning rise of a variety of cybersecurity challenges for businesses that conduct any aspect of their operations through online software and the Internet.Microsoft Dynamics 365 Banking Accelerator adds BIAN API implementation
Following the general availability release of the Microsoft Banking Accelerator in July, today we are releasing additional API sample implementations to provide interoperability with Banking Industry Architecture Network (BIAN) API service domains for consumer loans and collateral. BIAN is a not-for-profit association to establish and promote a common architectural framework to enable banking interoperability.
4 ways sales teams can close deals faster with AI-powered insights
In this two-part series, we’ll explore how AI capabilities in Dynamics 365 Sales Insights helps sales teams sell proactively and managers lead proactively. If you’re attending the Gartner CSO & Sales Leader Conference 2019, be sure to attend our session, How Microsoft Unlocks Success with Insight-Drive Selling this Wednesday, September 18th, from 3-3:45 PM.Lifecycle Services – July 2019 (Release 2) release notes
This release contains bug fixes. No new features are included in this release.