IT Professionals Dynamics 365 Customer Service Published May 13, 2024 2 min read Empower agents to draft case-based knowledge articles with Copilot Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.
IT Professionals Dynamics 365 Customer Service Published August 1, 2023 2 min read Use Copilot with SharePoint knowledge to serve your customers Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint.
IT Professionals Dynamics 365 Customer Service Published May 5, 2023 2 min read Get quick access to your most-used knowledge articles We are excited to announce a new feature in Dynamics 365 Customer Service that allows you to mark knowledge articles as favorites.
