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Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service 

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Status, allows field service organizations to use a booking status to indicate if further work is required to complete a work order. Complete Booking While Preserving End-Time, ensures that when a booking is marked as completed by someone other than the assigned resource, the end-time value will no longer automatically update to the current timestamp.

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3 min read

Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management  

In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. This blog exploration delves into Dynamics 365 SCM Warehouse Management’s transformative role in enhancing customer return receiving process, showcasing a strategic framework that promises elevated customer experience and operational efficiencies.

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14 min read

Process Advisor for Supply Chain and Warehousing. 

Performance evaluation has been revolutionized by technology, extending its reach to the individual level. Consider health apps on your smartphone. They gather data breadcrumbs from your daily activities, providing analysis of your movement patterns. This isn’t a generic data compilation, but a near-accurate reflection of your physical activity during a specific period. In the future, it’s conceivable that these apps might be equipped with an AI companion, or Copilot, to guide your next steps based on your past activities. It could suggest rest days or additional exercise to help you achieve your personal health goals. This concept of performance evaluation based on collected data is the bedrock of process mining and process comparison. Our Copilot functionality adds a layer of assistance, enabling you to make informed decisions about your warehouse operations. In this context, Copilot can help you optimize warehouse processes. It can identify bottlenecks in certain processes or compare different methods to achieve the same goal, empowering you to choose the most optimal method for your specific case. In this blog, we’ll explore the essence of this feature, its intended audience, and how and why you should leverage it for your warehousing operations.

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4 min read

Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1 

Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. In the 2024 release wave 1, Dynamics 365 Commerce continues to innovate and enhance its capabilities to improve store associate productivity and meet the evolving needs of customers and businesses. Here are some of the highlights of the new features coming soon: