The transparent retail supply chain
A retailer with full visibility into its supply chain can more accurately assess the health of its chain, including inventory levels and locations.
Microsoft Industry Blogs: Retail
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More human-centered retail with AI
Microsoft offers AI solutions helping retailers address challenges and enhance store operations to focus on delighting and assisting shoppers.
Intelligent retail supply chains and the age of responsiveness
Legacy retail supply chains are feeling the pains of increased consumer demands and a broader range of choices. How can retail supply chains increase their responsiveness?
An empowered firstline enables transformed customer experiences
When thoughtfully delivered in harmony with a retailer’s organization, new technologies can empower employees to deliver differentiating customer experiences.
Building a culture of employee empowerment in retail
Firstline employees are central to the retail customer experience, so establishing a culture of employee empowerment is transformative to how customers engage with your retail brand.
The continued importance of firstline workers in retail
Retail firstline workers remain central to enabling differentiated retail experiences that will drive customer loyalty and advocacy.
In case you missed it: My top takeaways from NRF 2019
Shelley Bransten, Corporate Vice President, Retail & CPG, shares her highlights from the show floor at the National Retail Federation’s annual conference and expo.
3 ways AI can help retailers stay relevant
As the retail industry changes and competition grows across every channel, retailers are turning to new technologies to move their customer experience forward and maintain relevancy.
Join women rocking retail in The Girls’ Lounge at NRF 2019
Women have long been both the heart and spine of retail as consumers, first-line employees, designers, influencers, and leaders. But while women drive an estimated 70 to 80 percent of consumer spending and represent half of first-line employees, we only occupy 5.6 percent of S&P 500 retail company CEO positions.
How leading retailers put customers – and their data – at the center
Learn how Walmart, Gap, Nielson, and Fruit of the Loom are using data to optimize operations and frontline experiences.
4 reasons I can’t wait for NRF 2019
Sometimes it seems like we can barely go a week without reading a headline about a brick-and-mortar closure or missed profit expectations in the retail sector. While this might set off alarm bells for some, I’m feeling more optimistic about retail than ever, and I’ll tell you why. Shoppers are spending money in record amounts.
Customers love great service – AI can help you wow them
Artificial intelligence (AI) will completely transform customer service in the coming years—and retail businesses can benefit from this emerging technology more quickly than you might think.
Retailers: Unlock new value and insights with AI
Smart retailers know that AI is key to staying relevant in an always-on marketplace. AI-enabled insights drive greater ROI by unlocking the power of data.