Customer protection and modernization are at the top of the Securities and Exchange Commission’s (SEC) agenda for 2022 and beyond. With the COVID-19 pandemic’s impact on remote work, a new emphasis on compliance for digital communications will affect every financial services firm and bank.
Customers are increasingly approaching banking with a digital-first mindset: they expect to be able to perform a range of financial activities from any device. Digital disruptors in the financial services space are offering these services, creating new competition for banks.
