Content type: Industry trends
Explore:
The future of customer service: AI innovations and real-world applications
Exceptional customer experiences are now the standard. AI is revolutionizing how businesses interact with customers, enhancing experiences and meeting evolving expectations. Incorporating AI into your customer engagement strategy can help your organization anticipate consumer trends, personalize content and recommendations, and empower customer service agents to focus on meaningful interactions. Early AI adopters are realizing an astonishing $3.
Transforming education with AI: Insights from Florida State University
Florida State University (FSU), a prestigious research institution renowned for its dedication to innovation and academic excellence, is harnessing the power of Microsoft’s AI tools, including Microsoft 365 Copilot and Copilot Studio, to revolutionize educational settings. In a series of interviews, FSU faculty and administrators shared their experiences, underscoring the transformative potential of AI in education.
Strengthening patient data integrity with advanced security and AI solutions
Microsoft’s security toolkits provided a ready-made solution that allowed an Ontario-based health network to create a stable environment that maintains continuity of care even in the face of disruptions. A cyberattack has the potential to be catastrophic in any industry.
Personalizing education and enhancing administration with AI
With the rapid rise of generative AI tools, educational institutions are discovering new opportunities to enhance the learning experience, increase efficiency, improve communication, and address administrative challenges. The Microsoft AI in Education report reveals that 47% of leaders in education use AI daily. However, a gap in AI literacy is emerging.
Better care, enhanced security: How AI tools are reshaping healthcare
When an Ontario-based health network needed to upgrade its digital capabilities and security, it turned to Microsoft to fill gaps that internal resources couldn’t cover. This partnership provided access to tools, training, and implementation that transformed how the organization delivers patient care.
Simplifying data security in healthcare using AI
In today’s rapidly evolving healthcare landscape, organizations like Amedisys are facing a unique challenge: how to serve more than 415,000 patients with 21,000 clinicians while balancing a seamless user experience with security and compliance. Home care improves accessibility but also complicates security.
AI leadership: Elevating productivity, privacy, and security
This spring, Microsoft and LinkedIn surveyed 31,000 people around the globe about their workplace experience, with a focus on AI in the workplace. The results, which formed the 2024 Work Trend Index Annual Report (WTI), revealed that AI at work is already here.
Building a productive AI-powered workplace
Generative AI has rapidly evolved from a technology with unknown possibilities into a true business differentiator. With its undeniable power to drive workforce productivity and creativity, many organizations are eager to unlock its full potential and drive positive business outcomes.
Transforming the energy industry with AI-powered solutions
With the energy industry striving to balance this surge in demand alongside the need to reduce carbon emissions, promote sustainability, and ensure equity, innovative technologies are poised to help.
The future of financial services: AI and Microsoft Copilot
AI represents an exciting next step for FSI companies, but fostering innovation requires a foundation of trust and robust governance.