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Microsoft in Business Blogs: Era of AI

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July 25, 2024
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3 min read

Driving global supply chain innovation and resilience 

A fast and resilient global supply chain is vital for businesses to meet customer demands and ensure operational efficiency.

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The future of customer service: AI innovations and real-world applications 

Exceptional customer experiences are now the standard. AI is revolutionizing how businesses interact with customers, enhancing experiences and meeting evolving expectations.   Incorporating AI into your customer engagement strategy can help your organization anticipate consumer trends, personalize content and recommendations, and empower customer service agents to focus on meaningful interactions.  Early AI adopters are realizing an astonishing $3.50

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Transforming education with AI: Insights from Florida State University 

Florida State University (FSU), a prestigious research institution renowned for its dedication to innovation and academic excellence, is harnessing the power of Microsoft’s AI tools, including Microsoft 365 Copilot and Copilot Studio, to revolutionize educational settings.   In a series of interviews, FSU faculty and administrators shared their experiences, underscoring the transformative potential of AI in education.

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Enhancing efficiency with AI automation and insights 

Operational efficiency is the cornerstone of a successful business, and AI is transforming operations through automation, machine learning, and predictive analytics. These technologies help optimize critical processes and uncover practical insights, enabling organizations to save costs, increase productivity, and foster innovation. Among business leaders “extremely familiar” with AI, 41% anticipate a complete redesign of their processes. Early

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Opportunities to optimize retail operations with AI 

Today’s retailers are navigating an increasingly complex landscape where consumers have high expectations for a personalized shopping experience but are spending less overall. This unique scenario encourages retailers to innovate with AI, driving agility and efficiency across marketing, finance, and inventory management.   Industry thought leaders expect that incorporating AI into retail operations will have a significant

Success is a collaborative effort
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AI leadership: Elevating productivity, privacy, and security 

This spring, Microsoft and LinkedIn surveyed 31,000 people around the globe about their workplace experience, with a focus on AI in the workplace. The results, which formed the 2024 Work Trend Index Annual Report (WTI), revealed that AI at work is already here. For the first time, this year’s WTI features insights from several key

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Building a productive AI-powered workplace 

Generative AI has rapidly evolved from a technology with unknown possibilities into a true business differentiator. With its undeniable power to drive workforce productivity and creativity, many organizations are eager to unlock its full potential and drive positive business outcomes. Successful AI adoption requires aligning use cases with employee personas and implementing a strong change-management

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Generative AI helps clinicians focus on patient care 

The stress of treating patients combined with the pressure to complete increasingly complex tasks with fewer resources is burning clinicians out of the profession at a rate the industry knows is unsustainable.

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Using generative AI to build customer trust 

With the increasing adoption of AI-powered tools in marketing, protecting consumer data is paramount to inspiring loyalty and trust. However, alongside data protection, establishing robust governance practices is equally crucial.