Customer Relationship Management Archives - Microsoft in Business Blogs

Smiling Chinese man working on laptop at home

Published April 19, 2024

3 min read

Setting new standards of customer service in the era of AI

Customer service teams are the superheroes of businesses. They handle a myriad of clients and tools to ensure top-notch customer experiences.

A woman is showing something on a tablet screen to her colleagues, while they are sitting at a table.

Published March 23, 2022

3 min read

The new digital imperative for professional services

The past two years have been a tipping point for the digital transformation of professional services, testing the industry’s agility and the staying power of its traditional business models.

Published March 25, 2021

2 min read

2021 Outlook: the Future of Life Sciences Customer Experiences

Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations. Historically, pharma has lagged behind other industries in adopting digital solutions.

Tag: Customer Relationship Management

Setting new standards of customer service in the era of AI

The new digital imperative for professional services

2021 Outlook: the Future of Life Sciences Customer Experiences

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