Author: Alex Fleck
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Measuring the impact of Microsoft 365 Copilot and AI at Microsoft
It’s clear that we can do incredible things with Microsoft 365 Copilot and AI in general. This technology boosts creativity, streamlines productivity, and it makes data-driven insights more accessible than ever before. For many organizations, what remains unclear is exactly how to measure AI’s impact. Without that information, businesses are at a loss for ways… Read More
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Unlocking knowledge through intelligence: Lessons learned using SharePoint agents at Microsoft
For countless organizations around the world, Microsoft SharePoint is the go-to solution for managing authoritative business content and collaborating on projects. With the launch of Microsoft 365 Copilot and the ability to extend its impact through agents, we saw an opportunity to roll the value of AI-powered assistants into the information-rich ecosystem of SharePoint. By… Read More
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How our employees are extending enterprise AI with custom retrieval agents
Employees who are using Microsoft 365 Copilot to transform the way they work now have a new tool to help them even more—the agent. At Microsoft, we’re deploying a spectrum of agents to fulfill different needs, from acting as knowledge sources for our individual employees, to helpers that handle specific tasks for our teams, organizations,… Read More
All posts by Alex Fleck
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Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft
With more than 600 physical worksites around the world, Microsoft has one of the largest network infrastructure footprints on the planet. Managing the thousands of devices that keep those locations connected demands constant attention from a global team of network…
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How Microsoft HR is using Viva and Microsoft 365 Copilot to empower our employees
Technology is about people, and no Microsoft organization understands that better than Human Resources. When our HR team started rolling out Microsoft 365 Copilot to the global HR organization, a human-centered approach was a natural fit. And what better way…
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Driving Microsoft 365 Copilot adoption with our Copilot Champs Community
Nobody helps employees adopt a new tool like their peers—the people who know their responsibilities, their organizational culture, and their day-to-day tasks. In the initial stages of our Microsoft 365 Copilot adoption, a technology that brings many new possibilities and…