Author: Lukas Velush

Lukas Velush tells the story of how Microsoft uses its own technology on this blog and on the Microsoft Digital Inside Track website (link near the top left of your screen). He’s a recovering journalist who needs to not take himself too seriously.

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April 24, 2025

Sharing our Customer Zero story at the Microsoft 365 Community Conference

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Our team here in Microsoft Digital led the first and largest deployment of Microsoft 365 Copilot to date, and now you can hear directly what that… Read More
February 4, 2025

Deploying Microsoft 365 Copilot and AI at Microsoft with our works councils

This story reflects updated guidance from Microsoft Digital—it was first published in May 2024. Thanks to our strong relationships with our works councils, we’re receiving valuable feedback that we’re using to improve our products while also deploying them faster and more fully to our employees. How are we doing this? By addressing compliance requirements raised… Read More
January 20, 2025

Getting our internal IT communications right with Microsoft Viva Amplify

At Microsoft, our developers, HR professionals, marketers, sellers, and many other employees are the company’s Customer Zero. As such, they use our products and services first and more fully than most other customers. Their feedback is sent to our product groups, who use it to make our products better for customers. “One of the best… Read More

All posts by Lukas Velush

November 11, 2024

The AI Revolution: How Microsoft Digital (IT) is responding with an AI Center of Excellence

The AI revolution is here, so what are you going to do about it? This question is for IT leaders, IT practitioners, and others out there who need to decide how your companies will respond to the onslaught of AI…
November 4, 2024

See how we’re simplifying our sales with AI-powered Microsoft 365 Copilot for Sales

If you’re on a sales team, you know that there are all kinds of distracting tasks that eat away at your time and get in the way of what you do best—building relationships with and solving problems for customers. There’s…
November 1, 2024

Getting the most out of generative AI at Microsoft with good governance

Since generative AI exploded onto the scene, it’s been unleashing our employees’ creativity, unlocking their productivity, and up-leveling their skills. But we can fly into risky territory if we’re not careful. The key to protecting the company and our employees…
October 31, 2024

Seven things we learned deploying Microsoft 365 Copilot for Sales at Microsoft

We’ve entered the age of AI, and our salespeople are reaping the benefits here at Microsoft. Thanks to Microsoft 365 Copilot for Sales, their days are more efficient, their communication is more streamlined, and their interactions with essential sales tools…
October 19, 2024

How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft

Traditionally, missing a meeting—or even just a part of it—could mean being left behind while the rest of the team pressed forward. Referring to prior meetings was tedious, requiring employees to sift through hours of recorded dialogue to find specific…
October 17, 2024

Deploying Microsoft 365 Copilot in four chapters

What this guide contains Intro: Deploying Microsoft 365 Copilot Chapter 1: Getting governance right Chapter 2: Implementation with intention Chapter 3: Driving adoption to capture value Chapter 4: Building a foundation for support Appendix: Downloadable assets to support your deployment…
September 30, 2024

Five tips for prompting AI: How we’re communicating better at Microsoft with Microsoft 365 Copilot

It’s all in the prompt. The AI revolution is here, and we’re finding that the best way to take advantage of it is to learn how to prompt it. Here in Microsoft Digital, the company’s IT organization, we’ve had early…
September 20, 2024

Transforming employee engagement at Microsoft with Microsoft Viva Engage

Keeping people connected in a hybrid work world is no easy task. But with the right technology, you can help employees in newly reimagined work environments feel energized and engaged, even when coworkers can’t be physically present. That’s exactly what…
September 19, 2024

Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva

Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
September 18, 2024

Doing more with less: Optimizing shadow IT through Microsoft Azure best practices

You don’t know what you don’t know. In the world of IT, illuminating those hidden areas helps stave off nasty surprises. When elements of IT infrastructure are shrouded in mystery, it can lead to security vulnerabilities, non-compliance, and poor budget…
September 16, 2024

Harnessing first-party patching technology to drive innovation at Microsoft

We live in a world where network security is a foundational concern for large enterprises like ours that are trusted with sensitive customer data. This creates an environment where we all need to ensure that we have high patching compliance…
September 7, 2024

Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft

Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed or their data becomes available to AI-powered digital assistants, their impact increases. Although these features have proven…