Author: Lukas Velush

Lukas Velush tells the story of how Microsoft uses its own technology on this blog and on the Microsoft Digital Inside Track website (link near the top left of your screen). He’s a recovering journalist who needs to not take himself too seriously.

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April 24, 2025

Sharing our Customer Zero story at the Microsoft 365 Community Conference

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Our team here in Microsoft Digital led the first and largest deployment of Microsoft 365 Copilot to date, and now you can hear directly what that… Read More
February 4, 2025

Deploying Microsoft 365 Copilot and AI at Microsoft with our works councils

This story reflects updated guidance from Microsoft Digital—it was first published in May 2024. Thanks to our strong relationships with our works councils, we’re receiving valuable feedback that we’re using to improve our products while also deploying them faster and more fully to our employees. How are we doing this? By addressing compliance requirements raised… Read More
January 20, 2025

Getting our internal IT communications right with Microsoft Viva Amplify

At Microsoft, our developers, HR professionals, marketers, sellers, and many other employees are the company’s Customer Zero. As such, they use our products and services first and more fully than most other customers. Their feedback is sent to our product groups, who use it to make our products better for customers. “One of the best… Read More

All posts by Lukas Velush

June 4, 2024

Getting hybrid right: How we’re transforming large meetings at Microsoft

It’s a new era, and even meeting rooms must reinvent themselves. “In 2024, meeting rooms are reinterviewing for their jobs,” says Matthew Marzynski, a principal product manager for Microsoft Digital, our IT organization here at Microsoft. And just like any…
May 22, 2024

Upgrading Microsoft’s core Human Resources system with SAP SuccessFactors

This story was first published in 2022. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
May 13, 2024

Shifting left to get accessibility right at Microsoft

At Microsoft, we’ve learned the best way to get accessibility right is to shift left. “We need to think about accessibility before we start any of our work, before we write any line of code, at every step of our…
May 6, 2024

How Microsoft is rethinking the hybrid meeting room experience with Microsoft Teams

New Microsoft Teams-powered hybrid meeting room technology is helping us design new experiences for our employees and vendors here at Microsoft and helping customers understand how to achieve these experiences for themselves. “We want to create an environment that is…
April 8, 2024

Driving our Microsoft Viva Goals usage with Microsoft Viva Engage

Employees worldwide are embracing flexible work, seeking work-life balance, and pursuing purpose and fulfillment in careers. Employers want to support their team and maximize efficiency as much as possible—particularly around key objectives. Here at Microsoft, we’re using objectives and key…
April 5, 2024

How Microsoft moved its large meetings online with live events in Microsoft 365

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] When it…
April 3, 2024

Empowering employee self-service with guardrails: How we’re using sensitivity labels to make Microsoft more secure

At Microsoft, empowering our employees to do their best work means trusting them with self-determination. But to do that safely, we need clear data loss prevention systems in place. We describe it as self-service with guardrails. Giving employees that level…
March 27, 2024

Simplifying external staff management by extending SAP SuccessFactors on SAP Business Technology Platform

Our core system for managing our external workforce was showing its age in an increasingly demanding modern workplace environment—we needed to simplify our external staff management. Here at Microsoft, our large and diverse external, non-FTE workforce plays a vital role…
March 27, 2024

Streamlining engineering at Microsoft with Azure DevOps

Microsoft runs on Microsoft technology. We are the proving ground for our products and when we say that software is enterprise-ready this means that we have already built it for and run it at scale in our own enterprise. We…
March 18, 2024

Delivering communications internally at Microsoft with Microsoft Viva Amplify

Keeping your people well informed is something every organization, manager, and executive needs to do, including here at Microsoft Digital (MSD), the company’s IT organization. We need to let our employees know about new product rollouts, important system updates, new…
March 15, 2024

Looking back at deployment of Windows 11 at Microsoft

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Windows 11,…
March 1, 2024

Rolling out Microsoft Edge browser across Microsoft

[Editor’s note: This content was written to highlight a particular event or moment in time. Below is an article regarding the migration from Microsoft Edge Legacy (based on EdgeHTML) to Microsoft Edge (based on Chromium). Although that moment has passed,…