digital transformation

October 14, 2024

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Keith Boyd

Powering a generational shift in IT at Microsoft with AI

As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by the global pandemic and subsequent…
September 20, 2024

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Keith Boyd

Reinventing Microsoft’s employee experience for a hybrid world

At Microsoft, we believe our employees are the company’s greatest asset. That’s why, in 2017, we determined that for Microsoft to achieve its mission of empowering every person and every organization on the planet to achieve more, we would need…
September 20, 2024

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Lukas Velush

Transforming employee engagement at Microsoft with Microsoft Viva Engage

Keeping people connected in a hybrid work world is no easy task. But with the right technology, you can help employees in newly reimagined work environments feel energized and engaged, even when coworkers can’t be physically present. That’s exactly what…
September 19, 2024

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Lukas Velush

Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva

Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
September 18, 2024

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Lukas Velush

Doing more with less: Optimizing shadow IT through Microsoft Azure best practices

You don’t know what you don’t know. In the world of IT, illuminating those hidden areas helps stave off nasty surprises. When elements of IT infrastructure are shrouded in mystery, it can lead to security vulnerabilities, non-compliance, and poor budget…
September 17, 2024

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Angela Gamba

New Microsoft Teams app helps facilitate employee connectivity in a challenging hybrid work environment

Since Microsoft Teams came on the scene a little over five years ago, it has become so much more than the “chat-based workspace” it was originally intended to be. We now know that hybrid work would just not work without…
September 5, 2024

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Segun Akinyemi

Simplifying nonprofit volunteering at Microsoft with Power Automate

Power Automate, part of the suite of tools offered by Microsoft Power Platform, is a low-code, cloud-based automation service powered by AI. In the company’s own words, Power Automate enables customers to streamline processes across their organization to save time…
September 5, 2024

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Darcy Jayne

Providing employees with virtual loaner devices with Windows 365

Watch as Dave Rodriguez interviews Trent Berghofer about using the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working. Rodriguez is a principal product manager on the…
September 4, 2024

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Inside Track staff

Creating the digital workplace at Microsoft

A successful digital workplace is designed to empower employees to maximize their productivity. At Microsoft, it’s critical that our employees are connected to and across teams and organizations, as well as with our customers, partners, vendors, suppliers, and guests. Those…
August 30, 2024

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Emily McKeon

Unlock our six tips for managing your support content with AI and ChatGPT

Like many large Enterprise organizations, Microsoft’s support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documentation for our support engineers to leverage AI and ChatGPT when helping customers with technical issues. As we have grown…
August 26, 2024

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Angela Gamba

Helping Microsoft employees understand their value with the Total Rewards Portal

Our total rewards communications are an essential aspect of empowering employees to understand the value of Microsoft compensation and, for employees in the United States, their benefits, while reminding them of the investment that the company is making in them.…
August 21, 2024

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Lukas Velush

Getting products to customers faster with dropshipping at Microsoft

The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in March 2020, you know that a perfect storm formed as customers frantically bought up every…

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