End user services and support
-
|
How we’re tackling Microsoft 365 Copilot governance internally at Microsoft
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Governance in the age of AI Unlocking the next generation of…
-
|
Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
-
|
AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft
When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…
-
|
Boosting HR and IT services at Microsoft with our new Employee Self-Service Agent in Microsoft 365 Copilot
Our employees at Microsoft are already using Microsoft 365 Copilot to find answers, work faster, communicate more effectively, and boost their creativity. Copilot has become a true personal AI assistant. To make this tool even more valuable to our employees…
-
|
Providing employees with virtual loaner devices with Windows 365
Watch as Dave Rodriguez interviews Trent Berghofer about using the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working. Rodriguez is a principal product manager on the…
-
|
Getting products to customers faster with dropshipping at Microsoft
The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in March 2020, you know that a perfect storm formed as customers frantically bought up every…