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Copilot Pro

Find answers to commonly asked questions about Copilot Pro.
A decorative image displaying elements from the Copilot Pro user interface.

Find answers to commonly asked questions about Copilot Pro.

  • Copilot Pro is a subscription that offers preferred access to the most advanced AI models during peak times, higher usage limits, early access to experimental features and access to Copilot in Word, Excel, PowerPoint, Outlook, and OneNote.1

  • During peak usage times, Copilot Pro subscribers will continue to have access to the latest AI models from Microsoft and OpenAI. Free users might experience temporary interruptions until things calm down.

  • A credit is counted each time you specifically request a Copilot or equivalent AI services action, such as generating text, a table, or an image, within Designer or a Microsoft 365 app. You will receive a fresh set of credits at the start of each month, and 1 credit will be deducted from your balance each time you interact with Copilot (e.g., having Copilot in Word draft a document) or Designer's AI features (e.g., using image creator). If you run out of free credits, you can upgrade to Microsoft 365 Personal or Family to get more or to Copilot Pro to get the greatest quantity of credits.

  • Copilot Pro supports Arabic, Chinese Simplified, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian , Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian.

     Some Designer features, like inline editing capabilities are available only in English. We plan to add more languages soon. Learn more about Copilot support languages here.

  • Copilot Pro is currently available in Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo (DRC), Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Fiji, Finland, Gabon, Gambia, Georgia, Germany,  Ghana, Gibraltar, Greece, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See (Vatican City), Honduras, Hungary, Iceland, India SC, Indonesia, Iraq, Ireland, Italy, Jamaica,  Japan, Jersey, Jordan, Kazakhstan,  Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway,  Oman, Pakistan, Palau, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru,  Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St Helena, Ascension, Tristan da Cunha, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Zimbabwe. 

    We plan to make Copilot Pro available in more markets soon. Some Designer features, like inline editing capabilities are available in limited English including United States, United Kingdom, Australia, India and New Zealand.

  • You can buy Copilot Pro directly from our Copilot Pro website, in the Copilot, Bing, Edge and Start mobile apps available on Apple AppStore and Google PlayStore, in the Word, Excel, and PowerPoint apps on iPad and Mac and from your Microsoft account at https://account.microsoft.com/. We plan to add more ways to buy at a later date.

  • As a Copilot Pro subscriber, you can access your benefits via Copilot on the web, through the Copilot app on iOS, Android, and Windows, in select Microsoft 365 apps on the web, and in Bing, Edge, and Start. Copilot Pro subscribers who have a separate Microsoft 365 Personal or Family subscription get the added benefit of using Copilot in the more fully featured desktop apps on Windows, and MacOS.

    NOTE: You must be signed in to access your subscriber benefits.

  • Copilot Pro subscribers can use Copilot in the free web versions of Word, Excel, PowerPoint, OneNote, and Outlook (Microsoft email address required). Those who also have a separate Microsoft 365 Personal or Family subscription will receive the added benefit of using Copilot in the more fully featured desktop apps.

    Note: Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com or @msn.com email addresses and are available to Copilot Pro subscribers via Outlook.com, the new Outlook for Windows, Outlook for Mac. Any Microsoft account using an account from a third-party email provider, such as a Gmail, Yahoo, or iCloud, can still use Outlook, but won’t have access to the Copilot features.

  • After you purchase Copilot Pro, you will need to refresh your apps in order to see the Copilot icon in Word, Excel (Preview), PowerPoint, OneNote, and Outlook. Learn more here.

  • Copilot Pro will not unlock access to Copilot in Microsoft 365 apps if you have a Microsoft 365 Business subscription (i.e. Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 Business Premium, Microsoft 365 Apps for Business). To use Copilot with a Microsoft 365 Business subscription, buy Copilot for Microsoft 365. 

  • Copilot Pro is for one person. If you also have a Microsoft 365 Family subscription and have shared your subscription with other people, each will need to buy their own Copilot Pro subscription to use the added benefit of using Copilot in the more fully featured desktop Microsoft 365 apps. 

  • Your Microsoft account connects all your Microsoft apps and services, including Copilot. If you already use Microsoft services like OneDrive, Outlook.com, Xbox Live, or Microsoft 365, you already have a Microsoft account. Learn more about a Microsoft account. You will be prompted to sign in with a Microsoft account to purchase Copilot Pro. You must also be signed-in with this account to use or manage your Copilot Pro subscription.

  • You can manage your Copilot Pro subscription within the Microsoft account portal.

  • Copilot helps you find the right information, create unique content, and get things done faster. To use the free version of Copilot, visit https://copilot.microsoft.com.

  • Visit our Copilot help & learning site to start using Copilot today.

[1] Copilot Pro subscribers can use Copilot in the web versions of Word, Excel, PowerPoint, and Outlook in more than 20 languages. Those who have a separate Microsoft 365 Personal or Family subscription get the added benefit of using Copilot in the more fully featured desktop apps. Copilot in Excel requires AutoSave to be enabled, meaning the file must be saved to OneDrive; it doesn't function with unsaved files. Copilot features in Outlook apply to accounts with @outlook.com, @hotmail.com, @live.com or @msn.com email addresses.

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