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AI agents are changing the way we work

Agents built in Microsoft Copilot Studio use AI to automate and execute business processes, working alongside or on behalf of  a person, team, or organization. They’re transforming the way we do business—offering cost savings, efficiencies, and revenue generation.
Why Microsoft

Agents from Microsoft—designed for work

Help ensure security and control with agents purpose-built for business.
Create or modify agents for your company’s specific needs with Copilot Studio.
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Built into the UI for AI

Microsoft 365 Copilot is the UI for AI, providing the place where people and teams interact with agents in the flow of work. Agents can use Copilot features like Copilot Pages to enable a consistent experience.
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Access to your work data

Agents from Microsoft are equipped with the most up-to-date and relevant information from your company. They use data from internal knowledge sources across Microsoft Graph, Dataverse, your websites, and other assets.
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Secured by Microsoft

Have peace of mind with enterprise-grade security, governance, and compliance built in. Plus, the Copilot Control System includes the management capabilities you need to control who can create, share, and use agents across your org.
Capabilities

What can agents do for you?

From simple prompt-and-response agents to fully autonomous agents able to execute entire workflows from start to finish, there’s an agent for every need.
  • Agents automate repetitive tasks and help retrieve information when you need it, in your flow of work. This saves time for people and teams—so they can focus on more impactful work.
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  • Get work done with agents that operate autonomously, proactively completing tasks for your team and organization. They can adapt to changing conditions and make decisions to handle the most complex tasks, reducing the need for constant human intervention.
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  • Apply AI to solve your organization’s business processes through agents. By integrating across systems and workflows, these agents streamline operations, reduce costs, and unlock new revenue streams.
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Get started

Begin working with agents

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Build agents with Microsoft Copilot Studio

Reimagine critical business processes with custom agents that are easy to build, manage, and deploy in Copilot Studio using low code and generative AI.
Learn how
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Use agents in Microsoft 365 Copilot

Boost productivity and creativity with Copilot—your secure AI assistant for work.
Learn more
Customer stories

How companies are already working smarter with agents

Learn how forward-thinking companies are driving ROI with Copilot and agents.
See how
Resources

Explore the latest agent news and resources

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Introducing Researcher and Analyst in Microsoft 365 Copilot

With Researcher and Analyst, every employee has access to expertise on demand—right in the flow of work.
Read the blog
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New sales agents help teams close more deals faster

Find out how sales agents turn contacts into qualified leads and help ensure that no lead is left behind.
Read the blog
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Explore agents prebuilt in Copilot Studio

From operations to financial insights agents, see the full list of agents ready for deployment.
Read the blog
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Introducing the Copilot Control System (CCS)

As AI adoption increases, so does the need for robust, enterprise-grade controls. The CCS fills that gap offering security, management, and reporting.
Read the blog
Next steps

Level up your agent know-how

Check out the Copilot learning hub

Explore training, guides, and videos to learn more about Copilot and agents.
Get started
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Learn how to build agents in Copilot Studio

This learning series guides you through everything you need to know to get started building agents. Plus, learn ways to improve and optimize them.
Watch videos
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Make Microsoft 365 Copilot even more capable with agents

Go deeper on how to design and build custom agents for your employees and customers.
Visit our dev center

Frequently asked questions

  • Agents are AI systems that help individuals and organizations manage tasks and make informed decisions. Using agents within Copilot, you and your business can drive efficiency and get more work done faster.
  • Agents can perform various tasks to assist people and organizations:
    1. Retrieve information: Query systems like HR, CRM, or financial databases.
    2. Help with basic tasks: Submit expense reports, update CRM systems, create IT help desk tickets.
    3. Perform specialized roles: Facilitate meetings, compile research reports, analyze data sets.
    4. Automate processes: Handle financial planning, sales qualification, and supplier communications.
     
  • Start building agents by logging into Copilot Studio, which provides a low-code way to create agents in minutes. You’ll start by grounding your agent in your data for knowledge. Then, add actions to your business systems so it can complete tasks. For critical topics, you can design agent flows for more control. Then get testing and iterating.
  • Agents are AI programs that are comprised of:
    What it knows—The data the agent has access to and the memory it stores.
    How it thinks—The ability to analyze data, recognize patterns, make decisions, and learn over time.
    What it can do—The actions it can take across the surfaces such as the apps and systems it has access to.
  • Traditional AI models help individuals be more efficient. AI agents, however, can execute business processes. They range from simple prompt-and-response agents to advanced, fully autonomous agents that can complete entire workflows from start to finish. Agents can think or reason, remember, be trained, and even know when to ask for help. This makes them versatile tools for various business applications.

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