Microsoft Dynamics 365 On-premises
Showing terms for the Enterprise/Enterprise Subscription/Server and Cloud Enrollments (EA/EAS/SCE) program. Not all terms apply to all products and programs. Get help selecting a program.
Availability
| Product | EA/EAS | Date Available | Program Attribute |
| Dynamics 365 Customer Service On-premises CAL (Device and User) | 12/16 | Additional Product | |
| Dynamics 365 Operations Activity On-premises CAL (User) | 6/17 | Additional Product | |
| Dynamics 365 Operations Device On-premises CAL (Device) | 6/17 | Additional Product | |
| Dynamics 365 Operations On-premises CAL (User) | 6/17 | Additional Product | |
| Dynamics 365 Operations Server | 6/17 | Additional Product | |
| Dynamics 365 Sales On-premises CAL (Device and User) | 12/16 | Additional Product | |
| Dynamics 365 Team Members On-premises CAL (Device and User) | 12/16 | Additional Product |
Product Conditions:
Provides additional information related to acquiring the Product, such as prerequisites for purchase, prior versions, and the applicable Product Pool.
| Product Conditions - General | ||
|---|---|---|
| Prior Version | Dynamics CRM 2016 (12/15), Dynamics CRM 2015 (12/14), Dynamics AX 2012 R3 (5/14), Dynamics AX 2012 R2 (12/12) | |
| Product Pool | Server | |
| Promotions | None | |
| Product Conditions - Program Specific | |
|---|---|
| Qualified User Exemption | None |
Use Rights
Identifies the License Terms for each Software Product, including the Universal License Terms, the applicable License Model, and any Product-Specific License Terms. References in Customer’s volume licensing agreement to “Use Rights” refer to the terms included in the Use Rights section of each Software Product Entry.
| Use Rights | |
|---|---|
| License Terms | Universal License Terms for all Software |
| Down Editions | None |
| External User Access Requirements | Licensed with Sales and Customer Service CALs, except for (i) Customer’s or its Affiliates’ contractors or agents; (ii) access through Dynamics 365 Clients; or (iii) Licensed with Operations Server |
| Included Technologies | None |
| Notices | Internet-based Features - refer to Notices |
Use rights for Dynamics 365 for Operations Servers
The software may include plug-ins, runtime, and other components identified in printed or online documentation that allow Customer to extend its functionality. Customer may modify or create derivative works of these components and use those derivative works, but only with the software and only for Customer’s internal purposes.
Use rights for Dynamics 365 On-Premises
Server Use Rights for Dynamics 365 CALs
Customers with Dynamics 365 CALs may install and use any number of copies of the corresponding Dynamics 365 Server software on a server dedicated to Customer's use. Any Server that is under the management or control of an entity other than Customer or one of its Affiliates is subject to the Outsourcing Software Management clause. This right does not apply to Dynamics 365 Operations Server.
Eligibility for Qualified Offers
Customers renewing an agreement with Dynamics CRM CAL Licenses as of November 1, 2016 may acquire Dynamics 365 On-premises CAL Qualified Offer Licenses in agreement renewals before October 31, 2019.
Dynamics 365 for Team Members CALs
Existing Enterprise Agreement Subscription customers with Team Members licenses acquired prior to May 1, 2019 may use existing and newly acquired Dynamics 365 Team Members CALs in accordance with the Dynamics 365 service description at https://aka.ms/D365TeamMembersExistingCustomer through the duration of their existing agreement and any subsequent subscription term begun prior to December 31, 2020.
Additional Software
| Additional Software - all editions | ||
|---|---|---|
| Microsoft Dynamics 365 for Microsoft Outlook | Microsoft E-Mail Router and Rule Deployment Wizard for Microsoft Dynamics 365 | Microsoft Dynamics Reporting Extensions for Microsoft Dynamics 365 |
| Microsoft Dynamics 365 Report Authoring Extensions | Microsoft Dynamics 365 Multilingual User Interface (MUI) | Microsoft Dynamics 365 for supported devices |
License Model
Server/CAL
Server Licenses (per Instance)
Customer may use one Running Instance of server software in either a Physical OSE or Virtual OSE on a Licensed Server for each License it acquires.
Access Licenses
- Except as described here and noted in the Product-Specific License Terms, all server software access requires CALs or CAL Equivalent Licenses.
- CALs are not required for access by another Licensed Server.
Access Licenses
Dynamics 365 On-premises Server Software Access
| License | Server access entitlement |
|---|---|
Dynamics 365 Team Members On-premises CAL (Device and User) Dynamics 365 Team Members (User SL) | For Team Members use (Except that Device CALs do not include access to Operations functionality.) |
Dynamics 365 Sales On-premises CAL (Device and User) Dynamics 365 Sales (User SL) | Sales |
Dynamics 365 Customer Service On-premises CAL (Device and User) Dynamics 365 Customer Service (User SL) | Customer Service |
Dynamics 365 Operations On-premises CAL (User) Dynamics 365 Supply Chain Management (User SL) Dynamics 365 Finance (User SL) | Operations |
Dynamics 365 Operations Activity On-premises CAL (User) Dynamics 365 Operations Activity (User SL) | Operations Activity |
Dynamics 365 Operations Device On-premises CAL (Device) Dynamics 365 Operations Device (User SL) | Operations Device |
Software Assurance
Identifies terms and conditions associated with Software Assurance coverage. For details on purchasing Software Assurance and general Software Assurance Benefits, also refer to Software Assurance Benefits.
| Software Assurance | |
|---|---|
| SA Benefits | Server Pool |
| Disaster Recovery | Operations Server |
| License Mobility | Operations Server |
| Migration Rights | Product List - November 2014 and June 2015; Product Terms December 2016; Product Terms July 2017 |
| Roaming Rights | No |
| Self Hosting | Operations Server |
| SA Equivalent Rights | None |
| Prerequisite (SA) | See Software Assurance Benefits |
Dynamics 365 Server Rights
Customers with Dynamics 365 CALs and active SA may install and use any number of copies of the corresponding Dynamics 365 Server software on a network server or shared server. This right does not apply to Dynamics 365 Operations Server.
Dynamics 365 for Operations Server Rights
Dynamics 365 for Operations Server may only be used by Customers that have active SA or equivalent license. Customers that allow SA or equivalent license to lapse must uninstall the server software. Customers that have perpetual rights may install the latest update of Dynamics AX 2012 R3 Server or Commerce Server software that is available at the time of lapse.
Dynamics 365 Operations Server Fail-over Rights
Customer may run passive fail-over instances of Dynamics 365 Operations Server as follows. Passive fail-over Instances may be run in either a separate OSE on the Licensed Server or on a different Server dedicated to Customer’s use. Servers that are under the management or control of an entity other than Customer or one of its Affiliates are subject to the Outsourcing Software Management clause. Fail-Over Rights apply only if the number of licenses that otherwise would be required to run the passive fail-over Instances does not exceed the number of licenses required to run the corresponding production Instances. This SA benefit requires SA for the Licensed Server and access license, if any.
Localization and Updates
Customer is eligible to receive and use updates related to government tax and regulatory requirements on Licensed Servers provided it has active SA or equivalent license for the Licensed Servers and CALs.
Unified Service Desk (USD)
For each Dynamics 365 for Sales On-premises CAL or Dynamics 365 for Customer Service On-premises CAL for which Customer has SA, Customer may install and use USD on a Licensed Device. The right to use USD is limited to the user or device to whom the qualifying CAL is assigned.
Dynamics CustomerSource
Dynamics 365 On-premises CAL customers with active SA have access to CustomerSource.
Related Resources
Please note these resources are provided for reference purposes only and are not considered to be part of the Product Terms. To see more versions and languages click here.