Audio Services

Product Conditions:

Provides additional information related to acquiring the Product, such as prerequisites for purchase, prior versions, and the applicable Product Pool.

Communication Credits

Communication Credits require an initial payment through the Office 365 Administration Portal. Microsoft will invoice Customer or its reseller immediately for each transaction including, if automatic replenishment is enabled, each time the minimum balance is reached. Any such funds not used within 12 months from the date of the transaction will be forfeited.

Usage charges will be based on Microsoft’s published rates when the services are used. Communication Credits are exempt from fixed pricing, notwithstanding any reference to fixed pricing under the applicable volume licensing agreement.

License Prerequisites

Purchases of the following Licenses also require the purchase of a Prerequisite License listed in the table below:

Notices

The Communication Services Notices apply (refer to Notices). Any onboarding, migration, or deployment services provided to Customer are subject to the Professional Services terms (refer to Professional Services terms).

Core Features for Office 365 Services

During the term of Customer’s subscription, the Office 365 Services will substantially conform to the Core Features description provided (if any) in the Office 365 service-specific sections, subject to Product restrictions or external factors (such as the recipient, message rate, message size and mailbox size limits for e-mail; default or Customer-imposed data retention policies; search limits; storage limits; Customer or end user configurations; and meeting capacity limits). Microsoft may permanently eliminate a functionality specified in the Office 365 service specific sections only if it provides Customer a reasonable alternative functionality.

Administration Portal

Customer will be able to add and remove end users and domains, manage licenses, and create groups through the Microsoft Online Services Portal or its successor site.

Service Encryption with Customer Key

Customer assumes all risks of data deletion, inaccessibility, and service outages that result from any unavailability of an encryption key caused by Customer.

Microsoft Threat Experts

Any services provided to Customer through the Microsoft Threat Experts service are subject to the Professional Services terms (refer to Professional Services).

Endpoint Compliance Features

If Customer does not have an active subscription to Microsoft Defender for Endpoint, an instance will automatically be provisioned for the limited purpose of enabling the endpoint features of the Compliance Services.

Viva Engage

For Office 365 Services that include Viva Engage, External Users invited to Viva Engage via external network functionality do not need User SLs.

Core Features for Office 365 Services

Instant Messaging

An end user will be able to transfer a text message to another end user in real time over an Internet Protocol network.

Presence

An end user will be able to set and display the end user’s availability and view another end user’s availability.

Online Meetings

An end user will be able to conduct an Internet-based meeting that has audio and video conferencing functionality with other end users.

Notices

The Communication Services and H.264/AVC and/or VC-1 Notices apply (refer to Notices).

Common Area Communications Device

A Common Area Communication Device (“CACD”) is a device shared by multiple users who do not log into the device with their Microsoft 365 credentials and which supports calls, meetings and/or conferencing over voice, Voice over IP, and/or video.  Microsoft Teams Shared Device and Teams Rooms offerings are Device SLs that may only be assigned to a CACD. Each CACD Licensed Device may be accessed and used by any number of users.
 

Calling Plan and Audio Conferencing Services (Calling/Conferencing Services)

Exceeding the usage limitations for the applicable Calling and Conferencing service subscription plan as described in the terms of use may result in suspension of the services. Microsoft will provide reasonable notice before suspending Calling or Conferencing services, and customer will be able to make emergency calls during any period of suspension.

Operator Connect 

Operator Connect includes Operator Connect for Microsoft Teams and Microsoft Teams Phone Mobile. Microsoft is an independent controller of Personal Data processed in connection with Operator Connect. Customer agrees to, and must notify its end users of, the following:

Operator Connect enables Teams end users to communicate with others through telephony networks via Microsoft Teams.  

When Operator Connect is enabled by your organization, Microsoft shares information with your organization’s communication services carrier (the Operator) to ensure the proper functioning of your Operator’s service.  

Information Microsoft shares with your Operator when you use Operator Connect includes:

• end user phone numbers;
• call details and call quality data, such as caller and call recipient phone numbers; call invite and end times; call duration; certain caller identifiers; and information about service connections (e.g., IP addresses and operating systems of the caller and call recipient); and
• end user location information for emergency calling.

Operators will be able to export and download the information listed above.

This information will be handled by your Operator in accordance with your Operator’s privacy practices. For more information, refer to your Operator’s privacy policy and terms of use. For information about how Microsoft will handle this Personal Data, please refer to the Microsoft Privacy Statement at https://go.microsoft.com/fwlink/?LinkId=521839.

Teams SMS Messaging

Messaging Application

Teams SMS service involves an integration between Microsoft and the underlying carrier, aggregator, or operator ("Operator").  Microsoft must share application details and/or campaign information with the Operator to ensure that the program meets regulatory guidelines and standards set by operators.  The Operator is the final reviewer and approver of your service application.  If the details you provide on your application change, it is your responsibility to resubmit your application with up-to-date information.  By submitting an application, you agree that Microsoft may share the application details as necessary for provisioning the Teams SMS service.

Messaging Policy

Customer and its end users shall comply with the Teams SMS Messaging Policy. The Messaging Policy applies to SMS communications. Microsoft reserves the right to suspend or remove access to Teams SMS for Customers that do not comply with the Messaging Policy. The Messaging Policy is available at https://learn.microsoft.com/microsoftteams/sms-microsoft-teams-policy. 

Customer may not acquire new or additional From SA SLs. Customer may renew existing From SA SLs.

No documents for this product.